CONTACT US
Contact Urban Prep
Need help with an order, product, delivery, or return?
Send us a message and our team will get back to you as soon as possible.
How can we help?
Order Support
Get help with delivery, tracking, and order updates.
Returns & Exchanges
Need to return an item or report a damaged product? We'll help you sort it.
Product Questions
Ask us about bottles, bags, materials, sizing, or care.
Send us a message
Need help with an order, product, delivery, or return? Send us a message and our team will get back to you as soon as possible.
Customer Support
We usually reply within 1–2 working days.
Before you contact us
Check our Shipping Policy and Refund Policy for quick answers.
Support Hours
Monday–Friday
9am–5pm UK time
FAQs
Orders are shipped within 24 hours. Delivery time depends on your location.
Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your delivery. If you haven't received your tracking details or need further assistance, please contact our customer support team.
Yes. You can return eligible items within 30 days of delivery. Products must be unused, in their original packaging, and include proof of purchase. To request a return, email us.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.